Shipping & Returns
Shipping & Returns Policy
Smell Ya Later Co.
Thank you for shopping with Smell Ya Later Co. Below you’ll find everything you need to know about shipping, delivery, returns and refunds.
Shipping
Order processing
Once you place an order, you’ll receive an order confirmation email. Orders are typically processed within 1–3 business days.
You’ll receive another email once your order has been dispatched, along with a tracking link so you can follow your parcel.
Once your order has shipped, you’ll receive an email with a tracking link from Australia Post so you can follow your parcel and see when it’s expected to arrive.
Shipping within Australia
At this stage, Smell Ya Later ships within Australia only.
Standard shipping is available Australia-wide for a flat rate of $5.95 on orders under $60. Orders of $60 or more qualify for FREE standard shipping.
Orders are shipped via Australia Post, with estimated delivery within 2–8 business days, depending on your location.
Delivery timeframes are estimates only and commence once your order has been dispatched. While we aim to deliver your order as quickly as possible, delivery may occasionally take longer during peak periods, public holidays or due to unforeseen events outside of our control, such as extreme weather.
Damaged, Missing or Lost Orders
Damaged or Missing Items
If your order arrives damaged or something is missing, please contact us at info@smellyalater.com within 7 days of delivery.
Please include your order number and photos of the issue where possible so we can investigate quickly.
Our team will review your request and respond within 3 business days to organise a suitable solution.
Returns & Refunds
If something isn’t right with your order, please contact us at info@smellyalater.com and we’ll do our best to help.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution.
To help us assist you quickly, please include:
- Your order number
- A description of the issue
- Photos if the item arrived damaged or faulty
Once approved, refunds are typically processed within 3–5 business days.
Refunds will be issued to the original payment method used at checkout.
Return Shipping
If a product arrives faulty or damaged, we will cover the reasonable cost of return shipping and send a replacement where appropriate.
Our Commitment to Quality
We take great care in making and packing every Smell Ya Later order. If something isn’t right with your product, please reach out to us and we’ll work with you to find a suitable solution, whether that’s a replacement, refund or another resolution.
Our products come with guarantees that apply under Australian Consumer Law (ACL). Nothing in this policy is intended to limit or replace any rights you may have under those protections.
Questions
If you have any questions about your order, shipping, or returns, please contact us at:
You can also visit our FAQ page for additional information.